Leadership Programs
Leadership skills tailor-fitted for every level in your organization.
Leadership Training Programs
Everyone has inherent strengths and weaknesses when it comes to their performance and productivity in the workplace. For those in a position of leadership, these traits are magnified. Positive traits can enhance the employee experience and drive spectacular performance. Negative traits can drop productivity and morale to near zero.
AchieveForum provides you with practical, research-based solutions that will help your leadership mobilize employees, accelerate the implementation of business strategies, improve agility and drive measurable performance at every level of your organization.
Emerging Leaders
Activating Change: Individual Contributor
Audience: Emerging Leaders
Business Outcomes:
Emerging leaders who need to remain engaged and productive during period of organizational or technological change.
Learning Outcomes:
This program will enable your emerging leaders to:
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Describe the benefits of becoming change-capable
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Learn about a change in efficient, productive ways
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Identify external business realities that create the need for change
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Leverage past successes and strengths to adapt to change
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Take positive action within their areas of control
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Resist the natural tendency to sink into a negative view of change
Emerging & First-Level Leaders
Hallmarks of Supervisory Success
Audience: Emerging leaders identified for transition to a supervisory role, or any first-level leader who needs a brush-up on the basics.
Business Outcomes:
New leaders who can redefine their relationships with their teams, translate and implement strategy, tap into the commitment of their teams, and gain ongoing support from their managers.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Manage their transition to a supervisory role
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Outline actions required to build credibility
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Identify strategies to tap into the commitment of others
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Create a clear connection between departmental and organizational goals to increase work group commitment
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Plan for conversations with their managers that build constructive relationships and gain their support
Guiding Collaborative Discussion
Audience: Emerging leaders identified for transition to a supervisory role, or any first-level leader who needs a brush-up on the basics.
Business Outcomes:
Leaders who are competent and confident in handing a wide variety of discussions that produce more positive results and engaged colleagues.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Identify their strengths and improvement areas in conducting discussions
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Use a structured approach to move smoothly through through a collaborative discussion
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Develop skills to explore other perspectives and authentically share their perspective
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Use enhanced skills and knowledge to approach challenging discussions with greater confidence and success
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Develop an action plan for improving their discussions
Identifying Work Priorities & Setting Verifiable Goals: Individual Contributor
Audience: First-level and emerging leaders who need to answer two questions: " What should my high-priority responsibilities be right now?" And "How will I and others know how well I'm performing?"
Business Outcomes:
Leaders and emerging leaders who prioritize their work according to desired results, formulate clear goals, and use objective terms that verify success.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Rank work responsibilities based on their organizational contributions
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With their managers' guidance, identify work priorities
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Translate high-priority responsibilities into verifiable goals
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Communicate with others about priorities and goals
Listening in a Hectic World
Audience: First-level and emerging leaders who need to understand the big-picture issues, leverage the experience in their team, and build a shared team purpose.
Business Outcomes:
Leaders who can balance getting the information they need with building positive interpersonal interactions and effectiveness.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Make better decisions about how and when they spend their listening time
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Improve the quality of the information they receive by demonstrating curiosity and open-mindedness
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Enhance the accuracy of what they hear by managing internal and external distractions more effectively
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Improve performance by listening to negative feedback non-defensively
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Save time by managing the flow of off-track conversations
Managing Your Priorities
Audience: First-level and emerging leaders who need to improve their ability to meet their top priorities.
Business Outcomes:
Leaders who manage their top priorities in a way that achieve desired strategic results.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Identify their top priorities
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Assess their current success in sustaining focus
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Utilize practical strategies to attain focus and achieve their priorities
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Effectively manage requests from colleagues
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Gather the information they need to respond intelligently to a request
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Negotiate the terms of requests, so they say "yes" more often
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Ask for help of advice
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Say "no" gracefully, when necessary
Resolving Conflicts with your Peers
Audience: First-level and emerging leaders who need a process for resolving conflicts with peers that encourages shared solutions and builds constructive relationships.
Business Outcomes:
Leaders who resolve peer conflicts skillfully and confidently to avoid damaging relationships while they improve personal focus and productivity.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Reduce the impact conflict has on productivity and work relationships
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Get a clear picture of the causes behind a conflict
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Prepare to address conflict with a resolution mindset
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Talk through a conflict situation objectively and non-defensively
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Develop first steps and trial solutions to begin to resolve a conflict
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Follow through to keep momentum toward a solution
Addressing Emotions at Work
Audience: First-level and emerging leaders who need to manage their own strong emotions and productively respond to the strong emotions of others.
Business Outcomes:
Leaders who stay on top of their emotional reactions and help others do the same to promote productivity, healthy relationships, and personal well-being.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Identify the impact of emotions on their own productivity
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Be more aware of factors that cause their emotions to intensify, so they can manage them more effectively
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Address their own strong emotions, so they can focus on getting work done
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Know when it is useful and appropriate to take positive action to help others manage their emotions
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Respond to the strong emotions of others in a constructive and objective way
Making Collaborative Discussions
Audience: First-level and emerging leaders, as well as individual contributors and mid-level leaders who would benefit from learning or revisiting these foundational skills for working collaboratively with others.
Business Outcomes:
Leaders who can plan and guide group collaboration that results in sound business decisions.
Learning Outcomes:
This program will enable your leaders and emerging leaders to:
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Identify decisions that require collaboration
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Follow a proven process for making collaborative decisions
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Identify the right people to generate options and select the best option
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Frame the decision to focus thinking and collaboration
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Use practical decision-making tools
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Manage challenging team behaviors to keep decision meetings on track
First-Level Leaders
First-Line Essentials
Audience: New and more experienced first-level leaders of people. Can be appropriate for mid-level leaders who need to focus on essential people-leadership practices.
Business Outcomes:
First-line managers equipped with the core leadership skills to deliver results through the people who report to them, thereby raising their organization's level of success.
Learning Outcomes:
This program will enable your leaders to:
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Deliver results through the people who report to them
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Invest more effort into high-value activities
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Coach team members to higher levels of performance
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Build the team's capability to drive business results through effective goal setting and delegation
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Maximize team members' willingness to provide discretionary effort
Delegating for Shared Success
Audience: First-level leaders, as well as leaders at other levels who can benefit from enhancing their ability to delegate.
Business Outcomes:
Leaders who delegate in a way that builds ownership while providing the development experiences employees want.
Learning Outcomes:
This program will enable your leaders to:
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Deliver results through the people who report to them
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Invest more effort into high-value activities
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Coach team members to higher levels of performance
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Build the team's capability to drive business results through effective goal setting and delegation
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Maximize team members' willingness to provide discretionary effort
First-Line Essentials
Audience: New and more experienced first-level leaders of people. Can be appropriate for mid-level leaders who need to focus on essential people-leadership practices.
Business Outcomes:
First-line managers equipped with the core leadership skills to deliver results through the people who report to them, thereby raising their organization's level of success.
Learning Outcomes:
This program will enable your leaders to:
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Deliver results through the people who report to them
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Invest more effort into high-value activities
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Coach team members to higher levels of performance
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Build the team's capability to drive business results through effective goal setting and delegation
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Maximize team members' willingness to provide discretionary effort
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Maximize team members' willingness to provide discretionary effort
Delegating for Shared Success
Audience: First-level leaders, as well as leaders at other levels who can benefit from enhancing their ability to delegate.
Business Outcomes:
Leaders who delegate in a way that builds ownership while providing the experiences the employees want.
Learning Outcomes:
This program will enable your leaders to:
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Identify reasons why they might not delegate as often as you could and what to do about it
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Align delegated tasks and assignments with the most appropriate people to complete them
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Demonstrate steps for an effective delegation conversation
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Identify follow-up actions to facilitate employee progress, growth, and ensure results
Influencing Outcomes Through Others
Audience: First-level leaders, as well as leaders of other levels who need to improve their ability to prepare and communicate in ways that persuade and inspire others to act differently.
Business Outcomes:
Leaders who apply skills and tools for Leaders who prepare and communicate in ways that persuade and inspire others to act differently.
Learning Outcomes:
This program will enable your leaders to:
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Describe what influence is and why it's important to their role
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Understand the five steps for engaging others to gain support and generate momentum
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Frame ideas, proposals, and requests from the listener's perspective
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Apply a range of strategies to ensure that spoken messages are compelling and easy to understand
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Build support and buy-in by encouraging an exchange of ideas, opinions, and concerns
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Develop collaborative plans to move forward
First-Level Leaders & Mid-Level Managers
Clarifying Performance Expectations
Audience: First-level and mid-level leaders who need to set and reset performance expectations swiftly and in a straightforward manner.
Business Outcomes:
Leaders who set expectations that avoid ambiguity, increase trust, strengthen working relationships, and support shared success.
Learning Outcomes:
This program will enable your leaders to:
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Identify important opportunities to set and/or adjust performance expectations
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Conduct collaborative expectation-setting conversations with employees
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Maintain ongoing dialogue about what success looks like and the work that’s most important
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Keep expectations current and aligned in response to changing conditions
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Clarify performance expectations in a way that taps into employee motivation and commitment
Conducting Performance Reviews
Audience: First-level and mid-level leaders who need to set and reset performance expectations swiftly and in a straightforward manner.
Business Outcomes:
Leaders who apply skills and tools for conducting performance reviews focused on major responsibilities, ways to improve, and development needs.
Learning Outcomes:
This program will enable your leaders to:
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Prepare for a focused and collaborative performance review meeting
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Help employees prepare for the performance review meeting
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Give their perspective of the person’s performance by focusing on core points
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Overcome major performance disconnects with the employee
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Increase employee motivation, learning, and productivity, and ensure collaboration throughout the year
Correcting Performance Problems
Audience: First-level and mid-level leaders who need to address serious or recurring performance problems in individual employees.
Business Outcomes:
Leaders who step in and take prompt and decisive action to ensure that everyone is accountable for performing their job as effectively as possible.
Learning Outcomes:
This program will enable your leaders to:
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Describe the consequences a delay has on addressing performance issues
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Connect the work of individuals and the group to their strategic priorities
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Identify performance situations that warrant corrective action
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Prepare for critical components of performance-improvement conversations
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Conduct focused, collaborative performance conversations that generate improved results
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Respond constructively to defensive employee behaviors
Planning for Performance Discussions
Audience: First-level and mid-level leaders who need to guide employee efforts during any type of one-on-one conversation.
Business Outcomes:
Leaders well prepared for performance-related discussions that lead to increased productivity, collaboration, and the achievement of critical goals.
Learning Outcomes:
This program will enable your leaders to:
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Describe the role of the performance leader
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Explain to individuals how their work supports the organization’s goals
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Demonstrate a set of key actions for performance planning
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Create measurable, objective goals using specific criteria
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Recognize the challenges individuals might have in achieving their goals,
and develop strategies to overcome these challenges -
Prepare for focused performance-management conversations to address
expectation setting, poor performance, and performance appraisals
Activating Change: Manager Version
Audience: First-level and mid-level leaders who need to increase change capability in their work areas and throughout the organization.
Business Outcomes:
Leaders able to integrate change into the dense stream of day-to-day work, inspire individual commitment, and focus effort to realize business results.
Learning Outcomes:
This program will enable your leaders to:
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Describe the central role change capability has in improved organizational and individual performance
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Take high-impact actions to build change capability in their areas and throughout the organization
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Maximize their commitment—and encourage the commitment of others—to making change happen
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Work toward expected change results
Building Team Pride and Purpose
Audience: First-level and mid-level leaders who need to improve productivity by building a sense of shared commitment within their teams.
Business Outcomes:
Leaders well prepared for performance-related discussions that lead to increased productivity, collaboration, and the achievement of critical goals.
Learning Outcomes:
This program will enable your leaders to:
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Accelerate team productivity through building pride within individuals and teams
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Accelerate team productivity through building a sense of purpose within a team
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Communicate team goals in a compelling way to inspire commitment
Developing Team Agility
Audience: First-level and mid-level leaders who need to build high levels of team agility, including quickness, flexibility, and adaptability.
Business Outcomes:
Leaders with strategies and tools to clarify how their teams will work together, provide learning opportunities, and keep their teams fully informed.
Learning Outcomes:
This program will enable your leaders to:
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Develop team agility through day-to-day behaviors and actions
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Select and use agility tools to:
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Focus team effort and energy
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Help team members quickly gain new skills and knowledge
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Help the team stay current on information needed to produce results
Giving Needs-Based Feedback
Audience: First-level and mid-level leaders who want to build employee commitment with focused and inspirational performance feedback.
Business Outcomes:
Leaders who give feedback that both aligns with organizational needs and supports employees' internal motivation to deliver organizational results.
Learning Outcomes:
This program will enable your leaders to:
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Plan and facilitate effective feedback conversations, both face-to-face and voice-to-voice
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Support employees’ internal motivation to achieve business results
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Improve performance by helping employees find personal benefits in organizational structure and self-generated solutions
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Receive feedback in ways that promote improved performance and maintain constructive relationships
Identifying Work Priorities and Setting Verifiable Goals: Manager Version
Audience: First-level and mid-level leaders who need to answer two questions: "What should my high-priority responsibilities be right now?" and "How will I and others know how well I'm performing?"
Business Outcomes:
Leaders and emerging leaders who prioritize their work according to desired results, formulate clear goals, and use objective terms that verify success.
Learning Outcomes:
This program will enable your leaders to:
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Rank work responsibilities based on their organizational contributions
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Use the Key Actions to help themselves and others identify work priorities
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Describe ways to use goal setting as a leadership tool
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Use the Key Actions to help themselves and others set verifiable goals
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Communicate with others about priorities and goals
Leading Virtually: A Framework for Success
Audience: Mid-level, first-level, and project leaders with geographically dispersed team members who may reflect different job responsibilities, cultural background, or language differences.
Business Outcomes:
This module enables your leaders to build the group cohesion and individual commitment necessary for the success of a virtual team.
Learning Outcomes:
This program will enable your leaders to:
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Provide clear focus and guidelines that promote group cohesion
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Leverage communication skills and technology in ways that enhance individual commitment
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Encourage collaboration among people from diverse work groups
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Apply leadership practices to effectively lead dispersed work teams
Negotiating Resources for Your Team
Audience: Mid-level and first-level leaders.
Business Outcomes:
Negotiating skills play an increasingly important role in securing the resources a team needs to maintain its momentum toward aggressive goals. This module provides team leaders with negotiation skills that can help them secure needed resources for their teams.
Learning Outcomes:
This program will enable your leaders to:
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Identify resources that require negotiated solutions
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Identify day-to-day strategies for building and nurturing strong networks
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Distinguish between another person’s position and his or her underlying interests
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Demonstrate a set of key actions for negotiating resources on behalf of their team
Offering Rewards and Recognition
Audience: First-level and mid-level leaders who need to use tangible rewards and verbal recognition to support employees' internal motivation to achieve results.
Business Outcomes:
Leaders who offer rewards and recognition that support competence, strengthen relationships, and encourage internal motivation in others.
Learning Outcomes:
This program will enable your leaders to:
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Offer rewards that foster employee motivation
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Offer spoken and written recognition that supports employee motivation
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Sustain motivation by helping employees identify their own contributions
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Encourage collaborative effort by recognizing team performance
Problem-Solving Results: Solutions, Improvements, and Innovations
Audience: First-level and mid-level leaders who need to enlist the expertise of their teams to find solutions to complex technical or strategic problems.
Business Outcomes:
Leaders who can develop capabilities in others that meet the motivational needs of each individual and match the need of the organization.
Learning Outcomes:
This program will enable your leaders to:
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Achieve results through problem solving
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Solve problems with their team by taking a blended approach to processes and people
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Create a problem-solving culture
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Incorporate four types of problem-solving thinking into problem-solving efforts
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Quantify the gap between the current state and the desired state
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Identify and verify probable causes of problems
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Generate a variety of innovative solutions to choose from
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Develop effective decision-making guidelines
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Gain group consensus on a solution
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Support implementation success
Resolving Conflicts within Your Team
Audience: First-level and mid-level leaders who need to develop new capabilities in their employees.
Business Outcomes:
Leaders who, as required, can intervene directly to resolve a conflict or help team members resolve a conflict on their own.
Learning Outcomes:
This program will enable your leaders to:
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Identify behaviors that can fragment a team and negatively impact productivity
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Resolve conflict within a team
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Successfully manage unproductive reactions when dealing with team issues
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Determine when leader-led or team member-led resolutions are most appropriate
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Support team members in addressing conflict themselves
Shaping a Motivational Workplace
Audience: First-level and mid-level leaders who need to develop new capabilities in their employees.
Business Outcomes:
Leaders who create an environment that inspires superior performance by helping employees satisfy their natural needs to demonstrate competence, collaborate, and exercise some control over their own work.
Learning Outcomes:
This program will enable your leaders to:
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Recognize and leverage three basic needs in the workplace
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Create an environment that supports need satisfaction
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Adopt the employee’s perspective to build stronger working relationships